Home Policies & Regulations

Policies & Regulations

I. PROVISIONS ON THE OBLIGATIONS OF THE SELLER AND BUYER

- Obligations of the Seller:

+ Consulting, guiding all the information related to the products to the Buyer understands and can use the service.

+ Provides full product to buyers on time and the number after the buyer has paid in full to the Seller.

+ Support Buyers in addressing complaints, questions and difficulties in the process of using the product.

+ Provide documents relating to the Buyers payment to Seller as receipts, invoices, ... with the total amount that buyers have put in months upon request.

- Obligations of Buyers:

+ Strictly processes, regulations related to services provided by the Seller specified.

+ Payment for the full amount to the seller in accordance with the order documents, invoices according to regulations (if any).

+ Support and provide full information to Seller relating to the transaction when the seller has requested.

II. PROVISIONS ON TRANSACTION REFUND POLICY

- With the purchases at the store in case no other error replacement, we refund in cash.

- With the online transaction in case of client must repay overpaid by cash or do not buy any more, then we will move into a bank account by 2 parties.

III. REGULATIONS ON CLAIMS HANDLING PROCESS

- Receipt of all customer complaints regarding the use of store products.

- All cases of warranty, return window, you have to place our deals for warranty procedures.

- Time to resolve complaints within a maximum of three (03) working days from receipt of customer complaints. In case of force majeure 2 sides will negotiate.

IV. TIMES NEWS ARCHIVE

- Preservation and storage of information and data of customer transactions within 06 months from the date of transaction.

- Keep all documents related to customer complaints within 06 months from the date of verification results are accepted by customers.

V. PROVISIONS ON INFORMATION SECURITY

- The Customer's information when using the product on-site security and Khosango.com will not disclose your personal information to third parties Hotel irrelevant without the consent of customers .

- Use of personal information: In case of necessity, Khosango.com can use the information on the system's customers to contact as make calls, send mail, letters of thanks, ...

- Sharing of personal information: The company is committed not to disclose any information of customers. Except for some cases of necessity, such as when required by the law enforcement agencies, in cases where we believe it will help us to protect their legitimate rights under the law, ...

FOR. CONTACT INFO

All contact information, related comments please contact us at the following address:

3K HOME WAREHOUSE IN HA NOI

- Hanoi: Cul-P2, Le Quang Dao, My Dinh, Tu Liem Nam District . - Tel: 091 8888 601 - Email: khosango.hn@gmail.com

 

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